The journey of an Indian hotel management student in New Zealand

My educational journey in New Zealand began with my enrollment at the Pacific International Hotel Management School in New Plymouth. The institute, which is a leader in the field of hospitality, tourism and management in the country, has helped students like me to understand how a real hotel works. The course itself gave me an insight into how the hospitality industry operates in the main departments of food and beverage, reception and housekeeping.

Milan Ashar

I started taking courses at PIHMS in October 2019 for the three-year course. In my freshman year, students learned and explained how a catering department works for the first six months, after which we were able to complete a paid industry internship across the country, where we worked in four and five star hotels in the same department.

The second year, which follows the same course, has certain differences. During this year, students become familiar with the room division department which includes housekeeping and reception. During this time, students are trained for 10 weeks to work as a front desk agent or housekeeping attendant and learn how the services work to get an idea of ​​how real hotels work with the same structures.

During my second internship, I worked as a night auditor at QT Wellington, a chain of boutique hotels located right in the heart of the capital, Wellington. I was promoted to Night Manager during the first four months of my internship, mainly due to the training provided by PIHMS and what I learned during my first days at the hotel on how to function properly.

In my third year, our roles became more serious. Managerial skills, aspects to keep in mind when planning, managing a shift, etc., are some of the things we had to follow through.

The author is Milan Ashar, a Bachelor of Applied Hospitality and Tourism Management student at PIHMS, New Zealand.

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Nicholas E. Crittendon