After a member of their housekeeping staff faced an unexpected medical emergency, Surf Hotel management stepped in to support his family during his recovery.
Krystle Kiss, who has been on the custodial staff since July this year, was airlifted to Colorado Springs Central Memorial for emergency heart surgery in the middle of the night, while her mother Diane and aunt Marjorie followed. from close.
Marjorie, who also works with housekeeping, called Surf to let them know what had happened and that they wouldn’t be at work that day.
“The management team reached out and said, ‘What can we do about this?’ And (Marjorie) said, “Well, you know, we’re going to be in Colorado Springs in hotels,” Diane explained. After her surgery, they expected to be in Colorado Springs for another 2 weeks while Krystle recovers. was restoring.
“The hotel reached out and said, ‘no problem, we’ll find rooms for you.’ Within 24 hours they had paid for several family members to have accommodations while my daughter went through this recovery I was just blown away.
Housekeeping manager Carol Whitaker said she immediately knew they wanted to do something for the family.
“Marjorie was just very distressed to have to come home to look after their pets, and when we offered to go feed their dogs and cats, she said, ‘No, I’m going back and forth. drive every day.” ” she explained. “And I called Timmy Moutrie and said, ‘Is there any way we can get them a room?’ We told Marjorie what we were going to do and she got a list from the hospital, and it all worked out.
“It was just the right thing to do,” Whitaker said. “Throughout my life, I’ve always taken care of situations like underdogs… It’s just in my nature.”
Timmy Moutrie, general manager of the Surf Hotel, said he had learned a great deal of his life from doing what he could for his team.
“The second we learned what happened, the first, the instinctive response from all of our staff was, ‘How can we help?’ “, did he declare. “I’ve played football all my life and I actually coached at Summit for a while. I first moved here. Doing everything you can for your teammates is something instilled in. Now I’m at a point where I manage a lot of people so that’s something I try to instill in everyone… It’s a knee-jerk reaction to helping people with whom we are working.
“Surfing is a bit different from places I’ve worked in the past,” Moutrie said. “I spent most of my time working in Vail, Breck, Aspen, places like that, and there’s just a different community feel to BV on every level.”
Both Whitaker and Moutrie are grateful to work in a community that is so willing to support those in need, whether in Surf or across the city.
“I like being around people who are ready to do that,” Whitaker added. “They can do all kinds of things and they’re willing to not spend money on themselves and the hotel and help others in need, and they do.”
“There’s a really passionate, healthy, loyal kind of feeling that runs through the Buena Vista community,” Moutrie concluded, “and that’s a really, really inspiring thing to see.”
Kiss expressed that she and her family are very grateful for all the support they have received.
“People need to know there’s a lot of good in the community,” she said. “There’s a lot of good in the world, so I just wanted to share that.”