Quest to deploy digital key in New Zealand properties

Quest Apartment Hotels New Zealand has introduced a digital key feature in its app as part of efforts to implement contactless solutions and improve guest experience.

The digital key allows guests to independently access their room when it is ready, without going through the traditional check-in counter.

Quest has partnered with technology company Liverton to create a digital key that prioritizes security and functionality.

Keen not to lose its personal touch, Quest sends each new app user a welcome email from Quest Group Managing Director, Adrian Turner, when they sign up. Guests can then use this email address to provide feedback or ask questions.

“When we launched the Quest app in 2019, it was to make it easier to book a room at Quest,” Turner said.

“As the app evolves, we are always looking for ways to improve the guest experience at Quest. Adding this technology will allow a Quest guest to access the property and their room in a seamless, especially after hours.

“This solution is now live at Quest Highbrook, and we will be working with our new properties that we have opened during the pandemic, namely Quest Palmerston North, Quest Takapuna, Quest Mt Eden and Quest Queenstown, all of which are mobile key ready. , to roll out this technology as soon as possible.

At all other Quest properties in New Zealand, the locking systems will be upgraded in due course to take advantage of this technology.

Nicholas E. Crittendon