4 myths about hotel management system software in the cloud – debunked!

With the rise of innovative hotel software in a changing era, the trend lines continue to tilt in favor of an integrated hotel management system that emphasizes mobile and guest-centric processes, all managed on top of cloud location. But many organizations continue to stick to the on-premises status quo.

This reluctance to change is a barrier for many organizations wanting to see the benefits for their long-term business, especially at a time when aligning all hotel properties is more critical than ever. To help solve this problem, here are 4 common hotel cloud software myths to better understand and then dispel while competing in a fast-paced and ever-changing hospitality industry that faces new challenges.

1. “Companies have less control over their own data in the cloud”

This myth represents a disconnect from not being able to refer to a physical server as something that is openly possesses. While it is true that with a cloud platform company data is stored by a technology partner on a selection of remote servers, that does not mean there is less access to corporate data. company or that the data itself is not under the control and ownership. of the hotel business. In fact, cloud-based storage and access offers a lot Following corporate control.

This is best expressed in the hardware and location agnostic nature of cloud-based hotel software delivered through SaaS. In the cloud, data is accessible anywhere on any device and is not dependent on the performance of a single on-premises server. Collected data and reports for a single location or a range of them are more easily visible as a single source of truth housed in a common data ecosystem available across the enterprise, day and night.

2. “The cloud is less secure than on-premises”

The confusion between controlling data and controlling the hardware on which that data is stored also overlaps in cloud security discussions. The misconception is that if businesses can’t see physical servers, it makes them more vulnerable to attacks. Yet when data storage is spread across multiple servers, the chances of physical intrusion are far less, as are distractions to the core mission of hotel groups themselves – serving customers, not managing hardware and threat. data breaches, physical and otherwise, in hotels.

This touches on the important concept of core competency that SaaS cloud services by their very nature enable. Entrusting the security of company data to third-party providers can seem like a risk. But what that really means is that everyone involved can focus on what they do best. Protecting data against cyberattacks is where Amazon Web Services (AWS) and their excellent partners. In fact, that is the reason for their existence. This means better security in the hands of the experts and greater focus for hotel groups to focus on their expertise – to serve guests and exceed expectations for great experiences.

3. “Cloud-based hotel property management systems are more expensive”

A fundamental move from on-premises to cloud can seem like a daunting task, with the cost of doing it high on the list. To address this problem thoughtfully, it is best to measure ROI against expenses with more emphasis on desired financial results rather than obligations to maintain a platform. To manage this, it is useful to look again at this question of basic skills. Cloud providers exist to manage servers and do so at costs determined by economies of scale, not individual line items which can mean a lot to an individual organization. This dynamic alone reduces costs for hotel groups, with server maintenance and hardware replacement eliminated entirely.

Meanwhile, through SaaS, technology partners develop, improve and update hotel software to enable hotel groups to be better at it. they or they To do – grant clients the personalized agency necessary to improve their stay in any place. From there, it is easier for hospitality organizations to secure future revenue and greater guest lifetime value instead of bearing the burden of hardware maintenance and software updates. The point is this; Removing costs that aren’t directly associated with your revenue and profitability goals helps hospitality businesses focus more and get a better return on investment.

4. “The transition from on-premises to cloud will disrupt service”

The cloud implementation is designed to be simple and without requiring hardware installation in multiple locations. Does this mean that the implementation will always go smoothly? No. Each project and schedule is always slightly different from the last and sometimes troubleshooting is required. But here’s another thing to consider in the midst of this; with the right technology provider, hospitality organizations do not bear the burden of the process alone.

The best partners seek to understand the unique needs of a hospitality organization from the start. They consult with internal and external experts on the best ways forward and help establish a realistic timeline. They are transparent all the way. At the time of commissioning, failover is performed remotely to as many locations as needed, simultaneously. Cloud technology is sophisticated. But the implementation is designed to be collaborative between provider and hospitality, and seamless without guests even noticing.

Change needed

There remains some hesitation when it comes to migrating from on-premises to cloud and adopting new technologies in general. But when hotel groups reject myths in favor of facts, reluctance to embrace new technologies is easier to overcome.

Disruptions and changes are expected as technology, culture and world events inform each other and grow together. Our present age has certainly proved this point. As for the status quo, the goal posts are constantly moving. Flexibility is needed to accommodate changes in the landscape. A robust cloud platform provides just that.

At the heart of a cloud-based migration and digitization journey is the right hotel property management solution. Infor Hospitality Management Solution can improve current operations and help hotels evolve for the future.

Learn how here.

About Infor

Infor is a global leader in industry-specific enterprise cloud software. Delivering mission-critical business applications to 65,000 customers in more than 175 countries, Infor software is designed to deliver more value and less risk, with longer-lasting operational benefits. We empower our 17,000 employees to leverage their deep industry expertise and use data-driven insights to create, learn and adapt quickly to solve emerging business and industry challenges. Infor is committed to providing our customers with modern tools to transform their business and accelerate their own path to innovation. To learn more, please visit www.infor.com.

Nicholas E. Crittendon